Rathore Gems is totally committed to providing you with the best services possible. We want you to be fully satisfied with every item that you purchase online through our website. If for any reason you are not 100% satisfied with your order, you may return your items for a full refund. You must inform the company within 3 days after receiving the parcel. All returns must be made within 7 days after receipt of your order (in original condition). Refund may take up to 15 business days after receipt to be processed.

The item must be returned in new and unused condition with original tags.

Return Instructions

Items returned to us must be in their original condition and packaging. Please send your returns in their original packaging with a copy of the invoice with the return items circled. Write the amount of refund you want on the invoice.  We will not be able to proceed the refund if you do not include any paper work.

Return must be sent to:

Rathore GEMS

H # 2, S # 11, Muhammad Nagar,

Garhi Shahu, Lahore


For your protection, please send your return items in a rigid cardboard box or bubble-padded envelope. We are not responsible for product returns that arrive to us damaged, and will not credit you for these items.